Promise Plus Warranty
All protective toe products are warranted against manufacturer defect for 1 year (365 days) from the date of purchase when used under normal conditions for the purpose intended. If the product is defective, we will replace or refund for the full purchase price for 365 days from the date of purchase.
- In some cases individual brands may offer a warranty beyond the 365 days but it will be up to the discretion of those brands to fulfill that warranty.
- All product returns must be accompanied by the original sales receipt and/or website order number.
- If the product is not defective it must be in “like new” condition. Returns will not be accepted for products that are worn, washed or soiled. Please try-on and wear your product in a clean environment to ensure comfort.
- Closeout/Clearance items may not be returned. All Closeout/Clearance item sales are final.
- Returns will not be accepted if the product has been subjected to excessive/unusual wear (cuts, burns, chemical or acid burns, etc), mistreatment or poor fitting if worn and soiled.
Please note, if your return is denied due to the above rules, you will be notified by email the reason for denying and have the option of having your product returned to you or purchasing a new item.
This warranty also covers Gore-Tex bootie liners against leakage for 1 year. All boots with Rocky, waterproof constructions are guaranteed waterproof for 6 months from date of purchase.
The Lehigh Outfitters warranty does not cover damage due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse by the wearer.
The warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals that result in damage to the materials of the footwear.
All products must be returned and inspected before FULL CREDIT is issued or a REPLACEMENT of the same or equal value is given. ROCKY BRANDS, INC. DOES NOT PRO RATE OR OFFER PARTIAL CREDIT. We will replace products at our discretion.
If product was not purchased from LehighOutfitters.com or other Rocky Brands affiliate website, the warranty is voided.
To request a Return Authorization, click here
Lehigh Outfitters is a federal registered trademark of Rocky Brands, Inc.