All Lehigh Outfitters products have a 1-year, limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship.
This warranty also covers Gore-Tex® bootie liners against leakage for 1 year. All boots with Rocky waterproof constructions are guaranteed waterproof for 6 months from date of purchase.
The Lehigh Outfitters warranty does not cover damage due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse by the wearer.
The warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals that result in damage to the materials of the footwear.
All products must be returned and inspected before full credit is issued or a replacement of the same or equal value is given. Lehigh Outfitters does not pro rate or offer partial credit. We will replace all products at our discretion.
If footwear was purchased directly from Rocky Brands please contact 1-800-444-4086 to obtain your return authorization number.
If your boots were not purchased from either LehighOutfitters.com or a Rocky Brands affiliate website, this warranty is voided.
Lehigh Outfitters accepts returns for products within the first year of their purchase when used under normal conditions for the purpose intended. If the product is defective, we will replace or refund for the full purchase price for 365 days from the date of purchase. You will need the order number and billing zip code of the order you are making a return for. This can be located in the confirmation email you received when placing your order.Create a Return
Lehigh Outfitters accepts payment for with the following major credit cards:
For your shopping convenience, Lehigh Outfitters also accepts secure online payments using:
We offer free shipping on orders over $50.00 that are being shipped domestically.
Note: Business Days do not include weekends or holidays.
Lehigh Outfitters offers a live chat feature to get you answers to your questions fast.Message Us
Once you have confirmed your order, you will receive two e-mails:
At times we discover that an item you have ordered may not be available due to a quality defect or out of stock scenario and we must cancel all or a portion of your order. If that happens, we will notify you via the contact information you provided to us. Please note, this is a rare occurrence, but it does happen, and we will do our best to work with you to either issue a refund or send you a substitute item.
All orders are subject to bank authorization prior to processing. Your credit card will be billed once the order has been processed and shipped from our distribution center.
Absolutely! We understand buying prior to trying something on can be a hesitation; thats why we offer Free Returns on all USA orders!
NOTE: Original shipping fees are not eligible for refunds or reimbursements.
No. For security reasons, returns without a Return Authorization Number will be refused and returned to the sender.
To request a Return Authorization your product must be within warranty and have proof of purchase. If your purchase originated through an authorized Rocky Brands Dealer, you must return your product to the place of purchase. If you purchased through one of our websites please use our online return process.
All of Rocky Brands sites are backed with sophisticated technologies that allow your personal and credit card information to flow through our site in a secure and protected method. Additionally, we have processes in place that block and shut down fraud orders.
Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
We value our customers at Rocky Brands and we make every effort to calculate sales taxes on your internet purchases correctly. Your purchase is not exempt merely because it is made over the Internet or by other remote means. We calculate and collect sales taxes, based upon rates obtained from our third party sales tax rate provider, and applicable to your purchases ship-to address; in states which we have a physical presence. If you feel that we have calculated the sales taxes on your order incorrectly, please contact our customer service department so that we may bill you accordingly.
Yes, you should. If you do not receive a confirmation in your email inbox please check your “Junk, Spam or Deleted” Folder. Please check these folders, prior to contacting our Customer Service Department.
Gore-Tex booty liners are against leakage for 1 year. All other waterproof construction is guaranteed to be leak proof for 6 months from the date of purchase. After this time, it is recommended that you apply an additional layer of Silicone Water Proofing spray about every 6 months.
No. Rocky Brands no longer offers resoling or any other repairs on our products. If your boots are within out 1 year manufacturing and material defect warranty, please see the returns/warranty section.
Proposition 65 is the California Safe Drinking Water and Toxic Enforcement Act of 1986 Health and
Safety Code Section 25249.6 et al. Any company that , sells or manufactures consumer products in
California, is subject to Proposition 65. Because Report Footwear sells products in California,
Report Footwear is subject to Proposition 65.
Proposition 65 requires warning labels on any consumer product that may contain any of 800-plus chemicals that the State of California considers a carcinogen or a reproductive toxicant. For many chemicals there is no definable amount of how much of these chemicals must be present to be considered harmful. In some instances, the State of California has set threshold levels of certain chemicals to be safe but in general the burden is on a manufacturer or seller to prove that exposure of those chemicals in their product pose no harm to the consumer.
Through Rocky Brands sales online, and other dealers within California, our products are available to be shipped and/or purchased in California. If our products are brought into California without the proper warning lable, Rocky Brands may still be in violation.
This is a California State Law and not a Federal Law. Companies that do not sell consumer products in California do not need to put this warning on their products.
Our products are manufactured to meet federal and state laws for safety and restricted substances.
If you need to check the status of your order just have your email address, order number, and billing zip code ready to enter into the form on the next page.Order Status