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Q: If my order is in stock, how long does it take to ship? A: Standard shipping time is within 2 business days. Q: I did not get an order/confirmation number and I am unsure if my order was placed. I do not want to replace and have my credit card charged again. A: Typically, if you do not receive an email confirmation with a 5 digit order number, your order did not get placed. Please call our Client Service Department at 800-444-4086 if you are unsure, to prevent duplicate orders/charges. Q: How can I return a pair of shoes?
A: The easiest way to return your shoes that were order via our website, is to click on the Free Returns button at the top of the website page. This will bring you to a form. You will need to enter name, address and phone number along with order number and order date. This form goes directly to our Returns Specialist who will contact you within 2 business days with a RMA# and return tag.
Q: I have specific product questions on which shoes I should buy for my work environment. Who do I call? A: Please call 800-444-4086 or click our Live Support button. Any of our Client Service Reps can help you with product related questions. Q: I received a packing list with my shoe order. Where is my invoice number? A: Your invoice number, or pick number ,starts with an “L” and is followed by a 6 digit number. Q: I ordered a pair of boots online. The next day I rec’d an email from your Customer Service Dept stating the boots were discontinued. Although they did offer several suggestions for substitution, why were these on your website to begin with? A: From time to time, we discontinue product but still have several sizes in that particular style to sell through. Because the sizes sell out so quickly, it is possible we sell out of a size before we can take it off our website.
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